Privacy Policy

At The Broth Sisters, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us.

By using our website, you agree to the terms of this Privacy Policy.

What Information We Collect

We may collect the following types of personal information:

Personal details (such as name, email address, phone number, and shipping address) when you place an order or sign up for our newsletter.

Payment information (processed securely by third-party payment providers; we do not store credit card details).

Website usage data (such as IP address, browser type, and pages visited) to improve your experience.

Customer feedback and communication when you contact us.

How We Use Your Information

We use the information collected for the following purposes:

To process and fulfil orders, including shipping and customer service.

To send updates, promotions, or marketing emails (you can opt out at any time).

To improve our website and services based on user behaviour.

To comply with legal obligations and prevent fraudulent transactions.

Sharing Your Information

We respect your privacy and do not sell or rent your personal information. However, we may share it with:

Third-party service providers (e.g., payment processors, couriers) to fulfil orders and provide services.

Legal authorities if required by law.

Cookies & Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, analyse website traffic, and personalise content. You can control or disable cookies through your browser settings.

How We Protect Your Information

We implement industry-standard security measures to protect your personal data from unauthorised access, misuse, or disclosure. However, no online transmission is completely secure, so we encourage you to take precautions when sharing information online.

Your Rights & Choices

You have the right to:

Access, update, or delete your personal data.

Opt out of marketing communications.

Request more information about how we process your data.

To exercise these rights, please contact us at hello@thebrothsisters.com.au

Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page and take effect immediately.

Contact Us

If you have any questions about this Privacy Policy, please reach out to us at:
hello@thebrothsisters.com.au